Carl Smith, as the Head of Service, has been a cornerstone of Reliance High Tech for an impressive 23 years. Joining the company as a service engineer before quickly ascending into management, Carl has played a pivotal role in steering the Service Department and Small Works towards operational excellence. His journey from engineering to leadership is marked by a deep-seated knowledge of customer needs and a dedication to service that has contributed significantly to the department's growth—from an annual turnover of one million to nine and a half million pounds.

Carl's expertise is broad and impactful, encompassing stellar communication, decision-making under pressure, and exceptional stakeholder management. His commitment to health and safety, staff motivation, budget management, and client relationship maintenance underlines his comprehensive skill set. Moreover, Carl's robust knowledge in the service and maintenance of critical security systems demonstrates his technical proficiency and organizational prowess.